Client Accounting Services Manager supporting Real Estate & Construction practice. Managing client relationships and project - based accounting in a dynamic environment.
About the role
- Officer, Fund Accounting Analyst managing daily NAV production, ensuring client satisfaction and operational efficiency. Collaborating with cross-functional teams and enhancing service delivery standards.
Responsibilities
- Perform a first line control role in the daily NAV production.
- Review exceptions raised and resolve upto those applicable to role responsibility.
- Escalating those not applicable timely to supervisor.
- Development of strong client relationships, resolving client queries timely and accurately.
- Proactively ensure the attainment of SLAs / KPIs (escalating any issues internally / externally as required).
- Championing a culture of collaboration with cross functional teams to ensure successful delivery of client requirements.
- Owning and taking responsibility for issues and resolution to closure.
- Monitor errors, complaints and near misses.
- Ensure documentation exists for any client-specific procedures.
- Act as technical and knowledge resource to the team/business unit.
- Participate in the development, testing and implementation of new systems and products.
- Support projects to optimize operational efficiency and improve quality.
- Set and maintain standards of personal and professional performance / behavior; ensuring accountability and adherence to company policies and procedures.
- Coaching and supporting other team members.
- Perform various processing functions in related to fund administration services including monitor non-stp transaction & perform static data set up.
- Provide timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants in the preparation of net asset valuation reports to fulfill its internal and external obligations.
- Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery.
- Participate in system and client testing to implement global strategy and fulfill business needs.
- Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals.
- Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction.
- Initiate and streamline process relating to controls, productivity and regional service enhancements.
- Identify and resolve business/technical issues together with ASPAC branches and system support group.
- Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting.
Requirements
- Minimum 1 year of relevant experience
- Client relationships
- Excellent communicator with strong interpersonal skills
- Highly computer literate - MS Office applications, SQL
- Able to work under pressure to tight deadlines
- Project experience
- Knowledge of Multifonds would be advantageous
- Bachelor’s degree/University degree or equivalent experience.
Benefits
- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more.
- Expanded Paid Parental Leave Policy for employees around the world.
- Access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- Variety of programs that help employees balance their work and life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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