Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- Collections Specialist handling financial services and customer inquiries for Citi. Using advanced negotiation skills and supporting team performance under limited supervision.
Responsibilities
- Performs Collections Specialist 3 duties plus:
- Uses advanced negotiation skills to resolve escalated calls.
- Coaches trains lower level Collectors and new team members.
- Prioritizes workflow to help identify process improvements.
- Interprets procedures instructions by choosing among alternatives to resolve problems.
- Works under limited supervision.
- May support an expansive array of products services.
- Demonstrates technical administrative expertise.
Requirements
- Previous Collections experience preferred
- Work under pressure
- Decision making
- Problem solving
- Negotiation
- Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
- 1-3 years experience
- High School diploma or equivalent
Benefits
- Day 1 Health Benefits!
- 401(k) match
- Tuition Reimbursement
- Dental Insurance
- Vision Insurance
- Paid parental leave
- Paid time off
- State of the Art facility
- Flexible Work Strategies
- Collaborative team environment
Job title
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Experience level
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