Hybrid Associate Operations Support Analyst

at Citi

• Job title: Associate Operations Support Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $49,010 - $68,390 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Antonio, United States

About the role

• Entry-level analyst providing operations support services, coordinating between operations staff and clients for Citi. Role focuses on documentation, compliance, and training in financial operations.

Responsibilities

• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

• 0-2 years of relevant experience preferred
• Knowledge in creating and maintaining Quality Assurance documentation (test strategy & plan, test cases/scripts, defect reports/analysis, etc.)
• Proficient in Microsoft Office, with preferred experience with MS Excel.
• It's a plus to have experience in Aspen, or other QA data repositories.
• Understanding of QA values and principles
• Experience in the Financial Services is preferred
• Knowledge in Regulation Z and experience in an audit or QA role is preferred
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays