Technical Support Specialist providing technical relationship management and support for US clients in a leading marketing platform. Collaborating with Customer Success Managers to ensure partner satisfaction.
About the role
- First IT contact for internal customers handling technical issues. Managing IT requests and providing support in a hybrid work environment at Zanders in Croatia.
Responsibilities
- You are the first IT contact for your colleagues.
- You identify problems related to logging in, non-functioning programs, performance issues, etc.
- You prepare and deliver new laptops and phones to new employees.
- You create and set up standard Teams and SharePoint sites.
- You are responsible for the administrative processing and/or registration of IT processes, specifically about continuity and security.
- You provide support in the implementation of new IT projects.
Requirements
- You have at least 1 year of relevant work experience in a similar position.
- Formal education or diploma preferably from an ICT education.
- Strong affinity with Microsoft Windows, Microsoft 365, Microsoft Entra ID and connected SaaS applications.
- Experience with managing Apple hard- and software in a Microsoft enterprise setting is a big plus.
- A pro-active, eager to learn, service-oriented attitude where you think in terms of possibilities.
- Furthermore, you love solving problems and pay attention to detail.
- Excellent command of English, both verbally and in writing.
- Currently residing in Croatia, preferably Zagreb, with the legal right to work.
Benefits
- Hybrid work setup: Enjoy flexibility with a balanced in-office and remote working model.
- Home office support: Receive an allowance to set up your home office ergonomically, plus an internet allowance.
- Transportation support: A public transport card for easy commuting.
- Zanders Bonus Scheme: Be part of our success with an attractive bonus structure.
- Wellness and time off: Secure your future with a pension plan, 25 paid holidays, and a supportive work-life balance.
- Top-notch tools: We provide a high-performance laptop and iPhone.
- Engaging culture: Join an inclusive, collaborative team that celebrates diversity.
Job title
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