Hybrid Senior Customer Support Engineer

at OXTS

• Job title: Senior Customer Support Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Middleton Stoney, United Kingdom

About the role

• Delivering technical support and training for OXTS products to customers and partners. Building relationships to ensure maximum product value and identifying service enhancements.

Responsibilities

• Reporting to the Global Customer Support Manager, the (Senior) Customer Support Engineer is responsible for delivering technical support, guidance and training to prospects, customers, integrators, and channel partners in their designated territory. This includes supporting with product selection, resolving complex customer issues, creating support documentation, demonstrating OXTS products, collaborating with customers on product integration, and identifying opportunities for product and service enhancements. Customer Support Engineers play a pivotal role in building and nurturing strong customer relationships, advocating for customer needs, and ensuring customers derive maximum value from OXTS products.****We're recruiting for 2 vacancies at either Engineer, or Senior Engineer level.

Requirements

• **Key Behaviours & Attributes**
• Customer-focused with strong interpersonal and problem-solving skills.
• High attention to detail in technical communication and documentation.
• Practical mindset and hands-on approach to technical tasks.
• Self-starter who can work independently and manage multiple tasks.
• Adaptable and thrives in a dynamic, fast-paced environment.
• Strong written and verbal communication skills.
• Personal accountability, reliability, and a professional approach.
• **Essential Experience**
• Experience in a technical support role within a high-tech environment.
• Degree in engineering or a technical discipline (2:2 or above or international equivalent).
• Strong mathematical background, particularly in coordinate systems, calculus, geometry, and algebra.
• Diagnostic and troubleshooting skills.
• Experience with both software and hardware integration.
• Familiarity with customer-facing support processes and ticketing systems.
• Proven ability to manage technical projects and work with diverse stakeholders.
• Good knowledge of customer industries (e.g., automotive, aerospace, robotics).
• Proficient in Windows, Microsoft Office, and able to adopt new tools quickly.
• Full UK driving license.
• **Desirable Experience**
• Knowledge of OXTS products or similar technologies.
• Relevant industry experience or interest.

Benefits

• Discretionary profit share bonus
• Holiday entitlement is 27 days plus bank holidays
• 5% employee and 5% employer contributions through our via our salary sacrifice workplace pension scheme
• Group Income Protection Insurance Scheme
• Death In Service Scheme
• Electric Vehicle Scheme
• Smart casual dress code