Atendente em cobrança para a Pagaleve, realizando negociações de contratos em atraso e suporte às áreas de estratégia. Trabalhando em um ambiente flexível e dinâmico.
About the role
- Mortgage Collections Specialist contacting members to manage delinquent loans and checking accounts. Negotiating arrangements to restore accounts to good standing with effective communication skills.
Responsibilities
- Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current
- Gather and analyze financial information from members to propose and implement solutions for delinquent loans
- Analyze member data to assist management in making decisions regarding recovered assets
- Make decisions regarding enforcement of Citadel’s offset policies for delinquent member loans
- Provide solutions with frustrated or angry members in a calm and professional manner
- Document activities on delinquent accounts, ensuring accuracy and expediency
- Maintain current member information across all utilized platforms
- Counsel members in debt management
- Handle member disputes, complaints and inquiries
- Perform assigned administrative tasks
Requirements
- 6 months or more of collection and/or banking experience
- Mortgage collections experience is preferred
- Demonstrate effective oral and written communication skills
- Demonstrate effective negotiation skills
- Maintain confidentiality, promote integrity, and support the corporate mission.
- High School Education Qualifications
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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