Client Service Manager at Circana ensuring client satisfaction through executional and service excellence. Engaging with CPG client teams and managing service-related requests.
Responsibilities
Manage dedicated categories item review and placement in Circana’s Unify/UDB platform
Key point of contact to the client for service-related requests or issues
Engage in a consultative manner with clients when helping solve/manage content deliverables
Assist Client by providing report creation and editing services
Assist in providing on-time quality deliverables via OmniMarket Services in Circana’s Unify platform
Answer general questions regarding the aforementioned applications and tools
Assemble and coordinate necessary Circana resources to assist in the end-user use of Circana Data
Work together with cross functional teams to implement change management and new services
Requirements
Strong project management skills and the ability to handle multiple requests/actions needed
Strong attention to detail
Demonstrated problems solving skills
Strong Communication skills, both written and verbal
Ability to work in a fast-paced environment, be flexible and welcoming to change
Demonstrated ability to learn and utilize various computer software, including MS Excel
Consumer Packaged Goods (CPG) and/or Circana data experience a plus (Unify, UDB, Genius Script)
BA/BS Degree preferred or 3-5 or more years of relevant experience.
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