Hybrid Client Service Tech Manager

Posted 4 weeks ago

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About the role

  • Client Service Manager at Circana ensuring client satisfaction through executional and service excellence. Engaging with CPG client teams and managing service-related requests.

Responsibilities

  • Manage dedicated categories item review and placement in Circana’s Unify/UDB platform
  • Key point of contact to the client for service-related requests or issues
  • Engage in a consultative manner with clients when helping solve/manage content deliverables
  • Assist Client by providing report creation and editing services
  • Assist in providing on-time quality deliverables via OmniMarket Services in Circana’s Unify platform
  • Answer general questions regarding the aforementioned applications and tools
  • Assemble and coordinate necessary Circana resources to assist in the end-user use of Circana Data
  • Work together with cross functional teams to implement change management and new services

Requirements

  • Strong project management skills and the ability to handle multiple requests/actions needed
  • Strong attention to detail
  • Demonstrated problems solving skills
  • Strong Communication skills, both written and verbal
  • Ability to work in a fast-paced environment, be flexible and welcoming to change
  • Demonstrated ability to learn and utilize various computer software, including MS Excel
  • Consumer Packaged Goods (CPG) and/or Circana data experience a plus (Unify, UDB, Genius Script)
  • BA/BS Degree preferred or 3-5 or more years of relevant experience.

Benefits

  • paid time off
  • medical/dental/vision insurance
  • 401(k)

Job title

Client Service Tech Manager

Job type

Experience level

Mid levelSenior

Salary

$65,000 - $85,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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