Customer Service Contact Centre Representative for CIBC handling client banking inquiries. Engage clients, resolve issues, and match them with suitable banking products.
Responsibilities
Be the first point of contact for clients with questions or requests
Work in a fast-paced environment and resolve issues quickly
Identify opportunities to match clients with right products
Engage in meaningful client-focused interactions
Connect clients to the right CIBC contacts
Requirements
Customer service experience
Bilingual in French and English
Ability to work independently as an Agent @ Home
Wired Internet connection with specified minimum speeds
Strong knowledge of CIBC systems and products
Benefits
Competitive salary
Incentive pay
Banking benefits
Benefits program*
Defined benefit pension plan*
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for growth and development
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