RBC Overnight Banking Advisor providing exceptional customer service via various channels. Engage with clients, assist with banking solutions, and educate on digital capabilities.
About the role
- Bilingual Case Manager engaging with individuals facing serious mental illness and medical needs. Working primarily remotely with occasional community visits in California.
Responsibilities
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation
- Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers ensuring individuals’ continuation with the program
- Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
Requirements
- 1+ years of general work experience (Case Management preferred)
- You are physically located in California
- Bilingual – English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance
Benefits
- Comprehensive health, vision & dental insurance
- 401k
- Monthly $100 work from home expense stipend for your WFH days
- Gas reimbursements for your on-site engagement days
- Flexible vacation policy -- take the time you need to recharge!
- We provide all of the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Bilingual Proofreader ensuring high standards for French and English scientific articles and digital content. Supporting publishing workflows and enhancing reader experience with meticulous attention to detail.
Teller providing exceptional service and processing transactions for FNBO customers. Seeking team - oriented, positive and outgoing individual in Columbus, NE.
Senior Banker serving financial center clients by uncovering their banking needs and providing tailored solutions. Collaborating with teams to enhance client experience and deliver excellent service.
Benefit Enrollment Specialist supporting clients in accessing public benefits like SSI and SNAP. Collaborating with community partners to improve resource access.
Front Desk Associate delivering first - class experience at PM Pediatric Care in Columbia Heights, DC. Engaging with families and managing administrative tasks for healthcare team.
Customer service representative offering quality service to clients at Securian Canada. Engage with diverse teams to build safe futures for Canadians and their families.
Bilingual Commercial Credit Advisor supporting Relationship Managers in credit renewals and mitigating risks. Working in agriculture financing with a focus on client - centric transactions.
Center Medical Specialist at plasma donation center ensuring donor suitability and overall customer satisfaction. Responsible for donor care, evaluations and staff training with extensive benefits and growth opportunities.
Outreach & Enrollment Coordinator engaging potential members for Titanium Healthcare's ECM program through outreach efforts. Facilitating enrollment and ensuring positive member experiences in a hybrid role.