Outreach & Enrollment Coordinator engaging potential members for Titanium Healthcare's ECM program through outreach efforts. Facilitating enrollment and ensuring positive member experiences in a hybrid role.
Responsibilities
Execute outreach strategies to identify, engage, and enroll potential members
Verify eligibility for enrollment in the ECM program
Complete and upload enrollment intake forms to member charts
Conduct telephonic/in-person outreach, assessments, and referrals as needed
Represent Titanium Healthcare at community events, health fairs, and meetings
Organize and lead community health events, including informational sessions
Identify, coordinate, and follow up on member referrals to ensure continuity of care
Collaborate with Lead Care Managers (LCMs) regarding member progress and care needs
Document member enrollment evidence in EHR record concisely and on time
Perform other duties and projects assigned
Requirements
Minimum high school diploma/GED required
1 year of outbound call center experience, community outreach, or canvassing
Current and valid Driver’s License
Proof of auto insurance
Distraction-free home workspace with a secure internet connection
Fluent in English (written and verbal), Bilingual in Spanish
Excellent verbal and written communication skills
Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent organizational skills and attention to detail
Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
Ability to communicate clearly in-person, by phone, and electronically
Frequent use of computers, keyboard, and handheld/mobile devices
Competent with computers, email, virtual platforms, and Microsoft Office based programs
Ability to type for extended periods
Must be able to remain in a stationary position
Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
Must be able to move around the office and/or travel throughout community
Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
Ability to maintain professionalism and safety in diverse environments
Benefits
Paid Time Off: 12 holidays and up to 15 days of accrued PTO
Additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
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