Hybrid Bilingual Outreach and Enrollment Coordinator

Posted 3 days ago

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About the role

  • Outreach & Enrollment Coordinator engaging potential members for Titanium Healthcare's ECM program through outreach efforts. Facilitating enrollment and ensuring positive member experiences in a hybrid role.

Responsibilities

  • Execute outreach strategies to identify, engage, and enroll potential members
  • Verify eligibility for enrollment in the ECM program
  • Complete and upload enrollment intake forms to member charts
  • Conduct telephonic/in-person outreach, assessments, and referrals as needed
  • Represent Titanium Healthcare at community events, health fairs, and meetings
  • Organize and lead community health events, including informational sessions
  • Identify, coordinate, and follow up on member referrals to ensure continuity of care
  • Collaborate with Lead Care Managers (LCMs) regarding member progress and care needs
  • Document member enrollment evidence in EHR record concisely and on time
  • Perform other duties and projects assigned

Requirements

  • Minimum high school diploma/GED required
  • 1 year of outbound call center experience, community outreach, or canvassing
  • Current and valid Driver’s License
  • Proof of auto insurance
  • Distraction-free home workspace with a secure internet connection
  • Fluent in English (written and verbal), Bilingual in Spanish
  • Excellent verbal and written communication skills
  • Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
  • Ability to identify problems and use logic and related information to develop and implement solutions
  • Excellent organizational skills and attention to detail
  • Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
  • Ability to communicate clearly in-person, by phone, and electronically
  • Frequent use of computers, keyboard, and handheld/mobile devices
  • Competent with computers, email, virtual platforms, and Microsoft Office based programs
  • Ability to type for extended periods
  • Must be able to remain in a stationary position
  • Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
  • Must be able to move around the office and/or travel throughout community
  • Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
  • Ability to maintain professionalism and safety in diverse environments

Benefits

  • Paid Time Off: 12 holidays and up to 15 days of accrued PTO
  • Additional time for sick, jury duty, bereavement, reproductive loss, and therapy
  • Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
  • Flexible Spending, Health Savings & Dependent Care Accounts
  • Life/AD&D insurance funded 100% by Titanium Healthcare
  • Supplemental Short-Term Disability
  • Employee Assistance Programs
  • Pet Insurance
  • 401(k) plan

Job title

Bilingual Outreach and Enrollment Coordinator

Job type

Experience level

Junior

Salary

$21 - $25 per hour

Degree requirement

High School Diploma

Location requirements

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