Operations Manager at Datacom leading a team in BPO Contact Centre. Ensuring operational readiness and performance while fostering a positive team culture.
About the role
- Operations Manager overseeing daily agronomy operations at CHS's Newburg, ND facility. Responsible for facility performance, employee leadership, and customer service support.
Responsibilities
- Oversee operations at Newburg location.
- Evaluate and communicate the results of overall operations.
- Manage operations according to divisional objectives to provide patrons with prompt, courteous and effective service while maintaining the efficiency necessary to achieve a maximum margin of profit.
- Manage location on programs, pricing, and overall strategy.
- Act as liaison between Director of Operations and regional managers, developing and implementing procedures and controls to promote communication and adequate information flow within the organization.
- Manage the workforce through responsible training, clear job assignment definition and explanation, correct deficient performance, and effectively reward and develop all employees.
- Develop & recommend product positioning and packaging strategy to produce the highest possible long-term market share.
- Execute comprehensive marketing plans & programs, both short & long range, to support sales and revenue objectives of the organization.
- Oversee and ensure inventory is in place and accurately accounted for.
- Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations.
- Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
- Perform other responsibilities as needed or assigned.
Requirements
- High School diploma or GED
- 4+ years of experience in Operations and/or Business Operations
- Prior leadership experience with progressively advancing level of leadership responsibilities
- Strong verbal and written communication skills
- Previous Agribusiness/Location management or Agronomy Sales experience preferred
- Ability to motivate and lead team members
Benefits
- Medical
- Dental
- Vision
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short- and long-term disability
- Tuition reimbursement
- Adoption assistance
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