Administrator in Service Uhrmacherei handling guarantee and repair requests for CHRIST. Responsible for customer communication and managing repair case data in service software.
Responsibilities
Receiving and processing warranty and repair cases (visual and quality inspection)
Telephone communication/liaison with customers
Preparing and following up on cost estimates/quotations
Entering and managing warranty and repair cases in the CHRIST repair service software
Final inspection of warranty and repair cases
Requirements
Preferably a watchmaker or similar background
Enjoy working with customers and IT systems
Independent and meticulous working style
Strong communication skills and a service-oriented approach in customer conversations
Team player with a high willingness to learn
Benefits
Bike leasing for your preferred bike: Stay mobile and environmentally conscious with our bike leasing program — perfect for commuters and recreational cyclists.
Diverse training and development opportunities: Take advantage of our extensive e-learning and training programs to continuously develop your skills.
Attractive discounts on our product range: Receive special conditions on our unique jewelry and watch collections — an exclusive benefit for our team.
Corporate benefits: Secure great discounts and special offers from a wide range of partner companies.
Flexible working time models: Our flexible scheduling options enable an optimal balance between work and personal life and support compatibility of work and family.
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