Onsite Senior Mortgage Origination Systems Administrator

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About the role

  • Mortgage Origination Systems Administrator managing Encompass operations for United Community. Collaborating on projects and ensuring regulatory compliance in mortgage workflows.

Responsibilities

  • Manage and document all systems configuration changes in adherence to the bank’s Change Management Policy
  • Track all work, accomplishments, backlog items, and system changes
  • Collaborate with various mortgage leaders to ensure end users are informed of enhancements or changes
  • Collaborate with internal business partners and existing resources to develop a solid understanding of our business, procedures, and operations
  • Perform user acceptance testing, advise on business change implications and produce user documentation in order to support and enable the implementation of new initiatives and projects
  • Ensure regulatory compliance requirements are tested & implemented according to secondary market and bank regulatory requirements
  • Create automated workflows, input forms, custom fields, documents, and business rules as requested
  • Continually look for ways to use technology to improve or automate existing processes used by the business unit
  • Analyze vendor documentation and/or technical specifications of any release to assess testing, deployment, and reconfiguration needs
  • Define application and/or procedural problems by conferring with end users to evaluate current processes and procedures
  • Create, recommend, and deploy new Encompass functions, capabilities, and integrations
  • Manage permission access and user capabilities based on roles in mortgage systems
  • Assist in the development, writing, and updating of procedures and policies on mortgage-related systems, software, and products
  • Assist with internal product roadmap considering process improvements and system enhancements that, when managed well together, deliver enhanced value
  • Investigate and troubleshoot issues related to the LOS or any related process, dependency, integration, or any other application that may relate to the system of record
  • Support end-users by troubleshooting and conducting advanced analysis when necessary
  • Serve as an escalation point for critical application issues
  • Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Requirements

  • 7+ years of experience working in the mortgage industry and an in-depth understanding of the life cycle of a loan
  • 1+ year Encompass360 administration or another enterprise LOS
  • Mortgage IT background with an understanding of residential mortgage origination operations, products, processes and procedures
  • Experience with protocols related to gathering business user requirements, analysis, implementation and testing
  • Ability to understand packaged system configuration guides
  • Ability to understand and use vendor customization tools
  • Proven ability to work collaboratively and cross-functionally to solve complex technical issues
  • Ability to operate independently and multi-task in a fast-paced environment
  • Familiarity with corporate security policies and managing user access/profiles
  • Excellent analytical and problem solving skills
  • Advanced written, oral, and interpersonal communication skills
  • Strong customer service orientation.

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work hours

Job title

Senior Mortgage Origination Systems Administrator

Job type

Experience level

Senior

Salary

$68,287 - $113,209 per year

Degree requirement

Bachelor's Degree

Location requirements

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