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Hybrid Project Director – Opening Services
Posted 2 months ago
About the role
- Project Director at Choice Hotels overseeing complex hotel openings and ensuring brand compliance. Managing multiple projects while assisting franchisees through the onboarding process.
Responsibilities
- Deliver new hotel openings with project management, training, operational development, milestone tracking, and single-point-of-contact service.
- Perform onsite/virtual consultation throughout the various stages of the opening process.
- Oversee the hotel onboarding progress to ensure compliance with brand standards, design requirements, Rules & Regulations, and enforce the Property Improvement Plan (PIP) as needed.
- Guide owners using a range of onboarding tools, including the openings portal and Choice Connect, which offers helpful resources throughout the onboarding process.
- Manage the hotel data migration into Choice’s PROP-EL tool for accurate distribution on Choice channels and third-party sites.
- Enforce and monitor our franchisees to use Choice approved vendors and services during the purchasing stages prior to opening.
- Oversee and track hotel consultations and openings to ensure brand design and PIP/new construction compliance, monitor PIP completion for timely conversion property openings, and serve as liaison between owners and CHI Architecture and Design on new construction or conversion requirements.
- Aide owners on opening obstacles, sourcing issues, and provide expedited solutions to avoid delays in opening.
- Implement pre-opening training programs by Choice so that both owners and hotel managers are familiar with Choice’s operational procedures.
- Communicate to compliance committee if an opening needs an extension or a project is not moving forward.
Requirements
- 5+ years of relevant experience, including extensive hotel operations
- Bachelor's degree or equivalent years of experience
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Ability to multitask and manage high stress complexities associated with project management and opening requirements
- Must have strong customer service, training, consultation, and negotiating skills
- Multi property experience a plus
- Demonstrate proficiency in use and coaching of proprietary and industry technologies
- Possess significant property and/or above-property-level hotel operations and sales/marketing experience
- Proficient in Microsoft Office, Salesforce, Project Management tools
- Ability to utilize AI tools
Benefits
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
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