Collections Coordinator managing accounts receivable for Cherry Bekaert, handling client communications and payment discrepancies. Working in a hybrid model from the office 2 - 3 days a week.
About the role
- Collections Analyst managing day-to-day commission recovery workflows with OTA partners. Ensuring timely recovery of outstanding payments and compliance with rate parity standards.
Responsibilities
- Serve as the primary point of contact for OTA partners regarding unpaid commissions, data discrepancies, and property suspension issues.
- Manage day‑to‑day commission recovery workflows, ensuring cases are prioritized, resolved, and documented consistently.
- Coordinate with Distribution leadership to align operational issue resolution with broader strategic partner relationships.
- Ensure timely escalation, follow‑up, and closure of OTA‑related issues to minimize revenue risk and listing suspensions.
- Support rate parity monitoring and resolution efforts, as well as other channel‑related projects on an ad‑hoc basis.
- Validate OTA data and partner with Billing subject‑matter experts to resolve upstream transmission and reconciliation errors.
- Build, maintain, and enhance OTA‑specific reporting and dashboards to track payment trends, aging, suspension rates, and operational KPIs.
- Monitor and report on performance indicators including suspended property counts, average suspension duration, and expected revenue at risk.
- Partner with the Collections team to ensure OTA cases follow defined prioritization logic, aging thresholds, and service‑level agreements.
- Identify recurring or systemic issues and drive cross‑functional solutions to improve accuracy, efficiency, and prevention.
- Support the integration of OTA cases into Salesforce as part of centralized case management and reporting.
- Coordinate billing‑related escalations between commercial, finance, and operational teams to support timely resolution.
- Provide regular insights, reporting, and recommendations to senior leadership on OTA performance and revenue recovery trends.
Requirements
- 4–7 years of experience in OTA operations, hotel distribution, revenue management, financial operations, or a related field.
- Direct experience managing OTA commission workflows and third‑party partner issue resolution strongly preferred.
- Experience validating large data sets and reconciling financial or transactional data.
- Proficiency with data visualization and reporting tools (e.g., dashboards, spreadsheets, BI tools).
- Experience with Salesforce or similar CRM / case management platforms.
- Strong working knowledge of Microsoft Office products, particularly Excel.
Benefits
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
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