Sales representative managing telephone customer inquiries for PFEIFFER & MAY. Ensuring smooth operations while collaborating with external sales colleagues.
About the role
- Digital Account Director leading client portfolios and internal squads at Chili Digital. Responsible for client retention, team performance, and project delivery in a digital marketing agency.
Responsibilities
- Own the full performance and health of your client portfolio.
- Be responsible for retention, upsells, cross-sells, and expansion opportunities.
- Identify risks early and proactively act to prevent churn.
- Partner with Sales and Leadership on renewals, scope changes, and growth opportunities.
- Ensure the portfolio grows sustainably, not at the expense of delivery quality or margins.
- Act as the single point of accountability for all client communication.
- Lead monthly reviews, strategic calls, quarterly planning, and performance deep dives.
- Manage difficult conversations, expectations, feedback, and escalations confidently.
- Translate business objectives into clear strategies and execution plans.
- Lead and manage your full squad (SEO, PPC, Content, CRO, BI).
- Conduct 1:1s, performance reviews, KPI tracking, and development planning.
- Ensure delivery is profitable, scalable, and aligned with agreed scopes.
- Own all timelines, milestones, and quality standards for your portfolio.
- Use data to guide decisions, prioritization, and client conversations.
Requirements
- 4+ years in a senior Account Manager, Client Partner, or Client Services Lead role (agency experience required).
- Strong understanding of SEO, Paid Media (Google, Meta), CRO, and funnel strategy.
- Proven experience managing client portfolios with revenue responsibility.
- Demonstrated people leadership experience (1:1s, performance reviews, development plans).
- Experience with project management tools (ClickUp preferred; Asana, Monday, Trello acceptable).
- Strong commercial mindset with experience in upselling, cross-selling, and value positioning.
- Advanced English (mandatory) — daily communication with international clients.
- Excellent communication, negotiation, and stakeholder management skills.
- Highly organised, resilient, and able to perform under pressure.
- Comfortable multitasking and making decisions in a fast-moving environment.
Benefits
- Competitive compensation package.
- High autonomy and visibility with leadership.
- Direct influence over team structure, tools, and portfolio strategy.
- Continuous training in leadership, performance marketing, and client services.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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