Account Director developing strategic account plans for top insurance clients at OpenAI. Lead complex sales cycles and collaborate on AI - driven financial solutions in a hybrid role.
About the role
- B2B customer support specialist in the payment sector at qards assisting major clients with inquiries. Responsibilities include advising, analyzing needs, and implementing processes for improved service.
Responsibilities
- Provide telephone and written advice to DKB and answer and coordinate all inquiries within qards’ service scope (e.g., prevention and claims management, IT, complaints, regulatory matters, etc.)
- Analyze (new) customer requirements and coordinate with the relevant specialist departments
- Prepare proposals, decision documents and contract amendments in close cooperation with the specialist departments and the legal team
- Facilitate customer meetings and workshops
- Support the development and implementation of new processes and identify and implement improvement opportunities
- Contribute subject-matter expertise to cross-departmental projects
Requirements
- Completed commercial vocational training and several years of professional experience in the payments or banking sector, or in B2B customer service in related industries
- Strong customer and service orientation with a friendly, articulate and confident manner
- Experience in process and quality management combined with solid technical understanding and strong analytical and conceptual skills
- Structured and independent working style
- IT affinity and experience in project work
- Excellent MS Office skills (especially Excel)
- Business-fluent German and good English skills
- A basic police clearance certificate with no entries and a signed internal declaration confirming orderly financial affairs
Benefits
- 30+ days vacation per year
- Flexible working hours (flexitime)
- Opportunity to work remotely up to 80% (home office)
- Comprehensive development and training opportunities
- Prepaid benefit card (Edenred) with regular tax-free top-ups
- Health and wellness programs
- Modern canteen with meal subsidy plus complimentary coffee, tea and water
- Free counseling through the Employee Assistance Program for you and your dependents
- Additional benefits such as company bike (Jobrad), employee discounts, etc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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