Manage and oversee all training activities, including training assessment and evaluation, material development, and training facilitation for Member and Provider Services staff across various product lines.
Hire, inspire, motivate, coach and counsel a team of training staff.
Assess and identify individual and group training needs through key business indicators and develop various training curriculums, materials and aids.
Coordinate training efforts to meet training demands.
Oversee online interactive training initiatives from development to facilitation.
Analyze and evaluate training effectiveness and ROI and provide reports and recommendations to management.
Identify and implement cost savings while maintaining effective training programs.
Collaborate with senior management to ensure training and development needs support key business objectives.
Oversee the auditing of team results, identify gaps in training and implement improvements in training programs.
Determine appropriateness of contracting with outside vendors to accomplish the organization’s training goals and objectives.
Requirements
Bachelor’s degree in related field or equivalent experience.
5+ years of training experience within the applicable function, preferably in a managed care/insurance environment.
Familiarity with computer based training tools and other technology based training platforms.
Knowledge of training methodologies, adult learning styles, and evaluative methodologies in measuring impact on organization and ROI of training expenditures.
Benefits
competitive pay
health insurance
401K and stock purchase plans
tuition reimbursement
paid time off plus holidays
flexible approach to work with remote, hybrid, field or office work schedules
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