About the role

  • Manage and oversee all training activities, including training assessment and evaluation, material development, and training facilitation for Member and Provider Services staff across various product lines.
  • Hire, inspire, motivate, coach and counsel a team of training staff.
  • Assess and identify individual and group training needs through key business indicators and develop various training curriculums, materials and aids.
  • Coordinate training efforts to meet training demands.
  • Oversee online interactive training initiatives from development to facilitation.
  • Analyze and evaluate training effectiveness and ROI and provide reports and recommendations to management.
  • Identify and implement cost savings while maintaining effective training programs.
  • Collaborate with senior management to ensure training and development needs support key business objectives.
  • Oversee the auditing of team results, identify gaps in training and implement improvements in training programs.
  • Determine appropriateness of contracting with outside vendors to accomplish the organization’s training goals and objectives.

Requirements

  • Bachelor’s degree in related field or equivalent experience.
  • 5+ years of training experience within the applicable function, preferably in a managed care/insurance environment.
  • Familiarity with computer based training tools and other technology based training platforms.
  • Knowledge of training methodologies, adult learning styles, and evaluative methodologies in measuring impact on organization and ROI of training expenditures.

Benefits

  • competitive pay
  • health insurance
  • 401K and stock purchase plans
  • tuition reimbursement
  • paid time off plus holidays
  • flexible approach to work with remote, hybrid, field or office work schedules

Job title

Training Manager

Job type

Experience level

Mid levelSenior

Salary

$86,000 - $154,700 per year

Degree requirement

Bachelor's Degree

Location requirements

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