Residential Manager overseeing daily operations and staff performance for individuals with disabilities. Ensuring quality care, compliance, and a positive team environment in residential settings.
About the role
- Program Performance Manager at Rubbercraft handling key account management and customer relationship for aerospace industry. Overseeing quality, delivery and collaboration with sales team.
Responsibilities
- Responsible for the day-to-day management, sustainment and growth of key accounts
- Build strong relationship with customers through prompt communication
- Owns and manages Key Account Scorecards and partners with departments for quality and delivery ratings
- Supports the creation of proposals, recommends pricing, and executes contracts
- Collaborates with field sales teams for account growth and performance
- Handle order entry and ERP/MRP ownership
Requirements
- 5+ years of experience in Customer Service, Inside Sales, Account Management or Technical Sales servicing OEM Aerospace accounts
- 3+ years of experience creating LOBs/Schedule/Delivery Plans in excel
- 3+ years of experience in pricing proposals
- Excellent analytical abilities, experienced utilizing ERPs workflows for RMA process and Contract Review
- Understanding of pricing and margin, EOQ, concepts and strategies
- Proficiency in Microsoft Excel, Project and other PC based office tools
- Must have good listening skills and the ability to be mindful and attentive to feedback from customers
- Bachelor Level degree or 10+ years of professional experience in customer satisfaction positions in manufacturing companies
- Preferred Qualifications Program Management Institute PMP Certification
Benefits
- Medical, dental, and vision insurance
- Paid vacation for newly hired employees
- 401(k) plan that includes employer matching funds
- Life insurance and disability coverage
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