HR Helpdesk Administrator managing Oracle HR Helpdesk Request system, liaising with teams and maintaining data integrity. Supporting HR Technology Manager and ensuring timely resolution of queries.
CG
Hybrid First Level Support Gastro – Help Desk
Posted 3 months ago
About the role
- First Level Support Gastro - Help Desk role providing IT support for restaurant clients via phone and email. Handling network, server, and software-related queries from clients.
Responsibilities
- Reinforce the team in the hospitality (Gastro) Service Desk / Help Desk
- Serve as a point of contact for customers by phone and email for IT issues in the areas of network, servers, clients, hardware and software
- Document and triage support requests
- Handle problems and IT issues arising in day-to-day operations
Requirements
- Completed IT training, e.g., IT Specialist for System Integration (Fachinformatiker/in Systemintegration) or equivalent professional experience in the area; career changers are also welcome
- Good knowledge of network and server environments
- Strong service orientation and genuine interest in the role
- Independent working style and open communication
- Languages: German and English, spoken and written
Benefits
- Permanent employment
- A team of 45 friendly colleagues
- Remote work and home office options available
- Charming office in a prime location
- Attractive salary package
- Additional private health insurance and company pension plan available
- Team events
- Modern technical equipment
Job title
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Experience level
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Degree requirement
Location requirements
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