IT Manager overseeing infrastructure management at a biopharmaceutical company. Leading projects and mentoring IT professionals while ensuring compliance with industry regulations.
CG
Hybrid First Level Support Gastro – Help Desk
Posted 3 months ago
About the role
- First Level Support Gastro - Help Desk role providing IT support for restaurant clients via phone and email. Handling network, server, and software-related queries from clients.
Responsibilities
- Reinforce the team in the hospitality (Gastro) Service Desk / Help Desk
- Serve as a point of contact for customers by phone and email for IT issues in the areas of network, servers, clients, hardware and software
- Document and triage support requests
- Handle problems and IT issues arising in day-to-day operations
Requirements
- Completed IT training, e.g., IT Specialist for System Integration (Fachinformatiker/in Systemintegration) or equivalent professional experience in the area; career changers are also welcome
- Good knowledge of network and server environments
- Strong service orientation and genuine interest in the role
- Independent working style and open communication
- Languages: German and English, spoken and written
Benefits
- Permanent employment
- A team of 45 friendly colleagues
- Remote work and home office options available
- Charming office in a prime location
- Attractive salary package
- Additional private health insurance and company pension plan available
- Team events
- Modern technical equipment
Job title
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Experience level
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Degree requirement
Location requirements
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