Scaled Customer Success Manager leading onboarding and account management for SMB customers at Fyxer AI startup. Driving retention and expansion with a commercial focus in a fast - paced environment.
About the role
- CRM Analyst planning commercial campaigns for C&A, a fashion retail leader in Brazil. Collaborating with teams to ensure strategic marketing execution across multiple CRM channels.
Responsibilities
- Planejar calendário de campanhas comerciais para os canais de CRM (E-mail, push, sms e whatsApp);
- Desdobrar estratégias de marketing nos canais de CRM (E-mail, push, sms e whatsApp);
- Criar briefings para agência de comunicação;
- Atenção a detalhes, bom relacionamento interpessoal;
- Gostar de moda e tendência como diferencial;
- Alinhamento com outros times e áreas do negócio como a área de CRM, MKT e Digital;
- Validar e aprovar peças de e-mail marketing e push;
- Propor segmentações de base assertivas para as campanhas de CRM;
- Acompanhar os disparos dos canais afim de garantir as entregas da área;
- Acompanhar KPIs de campanhas, resultados e metas da área, gerando aprendizados para novas ações;
- Principal interface com os times comercial, analytics, criação e tech.
Requirements
- Ensino superior completo;
- Experiência em áreas de CRM, principalmente na execução da estratégia de CRM nos diferentes canais;
- Utilização de ferramentas que gerenciem campanhas, por exemplo: marketing cloud (salesforce), data cloud (cdp da salesforce);
- Conhecimento de segmentação de clientes, estratégia de base de abordagem e priorização de canal.
Benefits
- Assistência Médica e Odontológica (Titular e Dependentes);
- Dr. C&A - Telemedicina e Teleterapias;
- Bônus anual;
- Estacionamento ou VT (Local de trabalho Alphaville – Barueri/SP);
- BDay Off, no mês de aniversário você tem um dia de folga de presente para você!
- Horário flexível;
- Restaurante Interno;
- Benefício Refeição Flex (VA e/ou VR);
- Gympass;
- Férias Semestrais;
- Programa Amigo (apoio psicológico, jurídico e social);
- Convenio Farmácia com desconto em folha;
- Desconto em compras nas lojas C&A e e-commerce.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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