Implementation Manager facilitating customer implementations on AI - powered reputation management platform. Managing project delivery and customer success through effective communication and best practices.
About the role
- Program Implementation Specialist with the CDC Foundation developing project management systems and liaising between stakeholders for the Overdose Data to Action program.
Responsibilities
- Works with staff to develop and implement/enhance systems and processes to ensure consistent, high-quality project management.
- Fosters and maintains peer-to-peer relationships with subject matter experts, partners, and other stakeholders aimed at efficient and effective program implementation.
- Serves as programmatic liaison for and between internal and external stakeholders.
- Manages significant matters such as project development, project budgeting, and auditing/evaluating project impact and performance.
- Formulates project-related goals, objectives, operating policies, strategic plans, guidelines, governance, standards and priorities
- Contributes to resource mobilization efforts for the assigned project in consultation and collaboration with internal and external stakeholders.
- Assists with preparing, negotiating, and monitoring project-related contracts and agreements.
- Serves as the contact person in the absence of team members, in this capacity
- Assist in creating sustainability of overdose prevention programming
Requirements
- Bachelor’s degree required and master’s degree is preferred
- Three to five years of experience in project management, report writing, or public health administration.
- Professional experience or demonstrated knowledge in overdose prevention, substance use disorder treatment, community-based overdose prevention, recovery, and/or drug policy.
- Skilled in program design, implementation, analysis and evaluation
- Self-motivated with exceptional organizational skills and high attention to detail
- Ability to anticipate roadblocks and independently resolve
- Ability to prioritize and coordinate multiple facets of project development and implementation
- Ability to work collaboratively with technical experts, administrators, external partners, and the public
- Excellent time management skills and ability to multi-task and prioritize work
- Exceptional oral, written, and interpersonal communication skills
- Strong cultural competency and collaboration skills with the ability to work effectively in an environment with diverse cultures, multiple perspectives, and competing needs
- Demonstrated ability to work well independently and within teams
- Experience working in a virtual environment with remote partners and teams
- Proficiency in Microsoft Excel, Word, PowerPoint, Teams and Zoom
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