Account Manager intern contributing to customer relations, commercial connections, and cross - functional projects at Rue des Vignerons. Engaging with wine tourism and enhancing partner relations.
About the role
- Client Success Account Manager providing technical support for Centrally HR product. Managing client accounts, ensuring customer satisfaction, and resolving system issues with UKG products.
Responsibilities
- Provide exceptional client service and technical support for our Centrally HR product
- Serve as the primary point of contact for our clients, assisting them with system navigation, troubleshooting issues, and ensuring smooth operation of our software solutions
- Under direct supervision, manage the day-to-day of services for an assigned block of accounts
- Offer assistance with account management and technical support of UKG products
- Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
- Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate
- Proactively identify opportunities to improve system functionality and client satisfaction
- Coordinate client meetings as needed
- Conduct regular system audits to ensure data accuracy and compliance
- Maintain data integrity and quality with any applicable software on a timely basis
Requirements
- High School Diploma or GED equivalent required; Bachelor's degree preferred
- 3 years of experience in industry or related field
- Strong communication skills both oral and written with all levels of an organization, both internally and externally
- Must obtain and preserve required licenses/certifications as required
- Proficient use of applicable technology
- Able to work in a team environment as well as independently
- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Travel based on client and business needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Account Manager for Rue des Vignerons, enhancing relationships in the wine tourism sector. Focused on partner support, sales, and client satisfaction in Toulouse.
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