Site Solutions Manager at Caterpillar shaping future mining operations with cutting-edge technology and customer collaboration. Excel in delivering innovative solutions and exceeding expectations on-site.
Responsibilities
Be the single point of accountability for the customer and dealer at the site.
Know the customer’s applications, needs, and future plans to proactively deliver solutions.
Execute with urgency to meet site goals and resolve issues related to productivity, cost, and safety.
Establish clear communication plans with all stakeholders.
Gather customer feedback (VOC) to shape new product introductions and continuous improvement.
Anticipate business risks, escalate issues, and engage Caterpillar resources to ensure alignment and resolution.
Requirements
Proven mining application and operations expertise, with hands-on experience in field operations or account management.
Extensive knowledge of Caterpillar products and services, including site operations, fleet maintenance, repair processes, and dealer operations.
Project management experience.
Well-versed in the Mining and Heavy Equipment industries, including key trends, challenges, regulatory factors, and influential players.
Ability to prioritize customer needs and satisfaction in all business decisions.
Strong problem-solving, influencing, and negotiating skills.
Ability to analyze complex situations, evaluate options, and make informed decisions that optimize site performance.
Benefits
Competitive salary based on degree and professional industry working experience.
Attractive Bonus, Equity share & Share options
Shift and Site allowance
Car allowance
Career development with global prospects
A strong commitment to safety and your wellbeing
An inclusive workplace culture focused on quality, customer service and the environment
A commitment to diversity and inclusion, equal opportunity, and equal outcome.
SMART spending APP
The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
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