Hybrid Site Solutions Manager

at Caterpillar Inc.

• Job title: Site Solutions Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Brisbane, Australia

About the role

• Site Solutions Manager at Caterpillar shaping future mining operations with cutting-edge technology and customer collaboration. Excel in delivering innovative solutions and exceeding expectations on-site.

Responsibilities

• Be the single point of accountability for the customer and dealer at the site.
• Know the customer’s applications, needs, and future plans to proactively deliver solutions.
• Execute with urgency to meet site goals and resolve issues related to productivity, cost, and safety.
• Establish clear communication plans with all stakeholders.
• Gather customer feedback (VOC) to shape new product introductions and continuous improvement.
• Anticipate business risks, escalate issues, and engage Caterpillar resources to ensure alignment and resolution.

Requirements

• Proven mining application and operations expertise, with hands-on experience in field operations or account management.
• Extensive knowledge of Caterpillar products and services, including site operations, fleet maintenance, repair processes, and dealer operations.
• Project management experience.
• Well-versed in the Mining and Heavy Equipment industries, including key trends, challenges, regulatory factors, and influential players.
• Ability to prioritize customer needs and satisfaction in all business decisions.
• Strong problem-solving, influencing, and negotiating skills.
• Ability to analyze complex situations, evaluate options, and make informed decisions that optimize site performance.

Benefits

• Competitive salary based on degree and professional industry working experience.
• Attractive Bonus, Equity share & Share options
• Shift and Site allowance
• Car allowance
• Career development with global prospects
• A strong commitment to safety and your wellbeing
• An inclusive workplace culture focused on quality, customer service and the environment
• A commitment to diversity and inclusion, equal opportunity, and equal outcome.
• SMART spending APP
• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.