Resident Solution Architect guiding customers through implementation and configuration of Immuta’s data solutions. Aiming for meaningful business outcomes across various industries from their investment.
About the role
- Site Solutions Manager at Caterpillar shaping future mining operations with cutting-edge technology and customer collaboration. Excel in delivering innovative solutions and exceeding expectations on-site.
Responsibilities
- Be the single point of accountability for the customer and dealer at the site.
- Know the customer’s applications, needs, and future plans to proactively deliver solutions.
- Execute with urgency to meet site goals and resolve issues related to productivity, cost, and safety.
- Establish clear communication plans with all stakeholders.
- Gather customer feedback (VOC) to shape new product introductions and continuous improvement.
- Anticipate business risks, escalate issues, and engage Caterpillar resources to ensure alignment and resolution.
Requirements
- Proven mining application and operations expertise, with hands-on experience in field operations or account management.
- Extensive knowledge of Caterpillar products and services, including site operations, fleet maintenance, repair processes, and dealer operations.
- Project management experience.
- Well-versed in the Mining and Heavy Equipment industries, including key trends, challenges, regulatory factors, and influential players.
- Ability to prioritize customer needs and satisfaction in all business decisions.
- Strong problem-solving, influencing, and negotiating skills.
- Ability to analyze complex situations, evaluate options, and make informed decisions that optimize site performance.
Benefits
- Competitive salary based on degree and professional industry working experience.
- Attractive Bonus, Equity share & Share options
- Shift and Site allowance
- Car allowance
- Career development with global prospects
- A strong commitment to safety and your wellbeing
- An inclusive workplace culture focused on quality, customer service and the environment
- A commitment to diversity and inclusion, equal opportunity, and equal outcome.
- SMART spending APP
- The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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