Hybrid Lead eCommerce Product Owner

at Caterpillar Inc.

• Job title: Lead eCommerce Product Owner
• Job type: Full Time
• Experience level: Senior
• Salary: $126,000 - $204,720 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure
• Location requirements: Hybrid, Peoria, United States

About the role

• eCommerce Product Owner managing the development of B2B digital shopping experiences at Caterpillar. Leading initiatives to improve customer interactions and drive channel sales growth.

Responsibilities

• Manage the lifecycle of a product by leading multidisciplinary teams and providing vision on what is to be built, domain knowledge, and direction in alignment with Cat’s goals
• Take ownership for the success and quality of your product
• Manage complex initiatives with high value to the organization, including prioritization, roadmap definition, and elaboration of epics and features
• Represent the customer, interfacing and engaging directly with customers to develop deep understanding of their processes (triggers, steps, roles, outcomes)
• Help frame and plan new opportunities - articulating the problem or opportunity to be addressed, the impact, and assumptions and risks to be considered/mitigated
• Build tight collaboration and understanding of stakeholder needs and business goals – at times facilitating solutioning and brainstorming activities to transform broad ideas and concepts into clear goal alignment and desired customer requirements/experiences
• Lead definition of major experience elements - covering the logic, structure, skeleton, and relationships of how an experience should come together

Requirements

• Typically, a four-year Bachelor’s degree preferably in computer science, information systems, marketing, engineering or related field
• Expertise in digital product management, user experience, user research, digital strategy, or related function (typically 5+ years)
• Understanding of eCommerce best practices, digital consumer behavior, and industry trends
• Superb communication, presentation, storytelling, interpersonal, and analytical skills
• Ability to work well within multiples teams including business/commercial partners, portfolio product managers, development, and field facing arms of an organization – aligning differing viewpoints and priorities & objectives along the way
• Strong accountability, planning, and organizational skills
• Ability to consider multiple variables of a decision and prioritize accordingly in a fast-paced environment
• Experience working in an Agile environment while simultaneously managing multiple priorities
• Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps
• Experience applying human-centered design, lean innovation, or design thinking methodologies (typically 2+ years)
• Experience utilizing a variety of experience mapping techniques based on need (user story mapping, object mapping (OOUX), assumption mapping, etc.)
• Strong understanding of data analysis, web analytics tools, and eCommerce platforms along with the ability to translate data into actionable insights
• Good knowledge of Caterpillar policies, standards, procedures, and a broad understanding of Caterpillar’s organization
• Domain expert in eCommerce
• Experience working directly with Corporate and Managed Accounts

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement