Junior Client Success Manager at Root focusing on enterprise client engagement and product adoption. Collaborating with various teams to ensure client satisfaction and success while nurturing long - term relationships.
About the role
- Senior CRM Analyst at Casa do Fitness developing and optimizing lead acquisition and retention strategies to enhance commercial opportunities. Ensuring analytics-driven decision making between marketing and sales teams.
Responsibilities
- Plan and execute comprehensive Inbound Marketing and CRM strategies to ensure lead generation, nurturing and conversion;
- Create and optimize automation flows and personalized journeys based on behavioral data and segmentation;
- Manage CRM platform (HubSpot, RD Station or in-house): pipelines, properties, workflows, integrations, contact database and data standardization;
- Proactively update customer data by contacting them via necessary channels (phone, WhatsApp or email) to ensure accurate and complete information;
- Monitor funnel performance daily, turning analysis into action plans to increase conversion and engagement;
- Develop and optimize email marketing campaigns and automated communications focused on retention and progression of the customer journey;
- Create and test landing pages, forms, CTAs and offers to maximize opportunity generation;
- Work closely with Sales and E-commerce teams to ensure alignment on MQLs, SQLs, routing rules and lead quality;
- Organize prioritization, deadlines and scheduling of requests, ensuring consistent, results-driven deliveries.
Requirements
- Bachelor's degree in Marketing, Business Administration, Communication or related fields.
- Minimum of 3 years of experience in CRM (HubSpot, RD Station or in-house platform), including management, automation, flow creation and optimizations.
- Knowledge of funnels, customer journeys, segmentation and communication cadences.
- Advanced Excel proficiency, including pivot tables and tools for data analysis.
- Analytical ability to interpret metrics and support decision-making.
- Analytical mindset, results-oriented and agile; organized, with time management and task prioritization skills.
- Good communication, attention to detail and visual standardization.
- Preferred: certifications or specialized courses in SQL, Inbound Marketing, CRM, Growth or Digital Performance.
- Knowledge of the fitness, wellness or sports market is a plus.
Benefits
- Health and Dental Insurance - Bradesco
- Flash Card - flexible benefit (transportation and meal allowance)
- Fitness benefit - Wellhub (formerly Gympass)
- Birthday day off during your birthday month
- Partnership with SESC
- Life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
Customer Success Manager driving strategic engagement and measurable ROI for Smart Containers at ORBCOMM. Collaborating cross - functionally to optimize operations for maritime leaders.
Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.