Junior Customer Support Analyst providing first contact support for financial technology solutions. Engaging with clients through ticket systems, ensuring resolution and effective communication.
About the role
- Logistics Analyst managing customer relations and operational processes at Carsten, a leading logistics provider. Responsible for order tracking, communication, and performance analysis.
Responsibilities
- Maintain direct client relationships, ensuring high-quality service and support for identified requests.
- Accept and verify orders, ensuring they comply with operational standards.
- Monitor vehicles in operation, tracking trip status, deadlines, and any incidents.
- Monitor orders from creation to final delivery, ensuring visibility and traceability.
- Create and record orders in the system, keeping information accurate and up to date.
- Analyze operational data and manage logistics KPIs, proposing continuous process improvements.
- Coordinate internal communication with the company's control tower and clients' external control towers to ensure operational alignment.
- Perform regular follow-ups with clients regarding order and operation status.
- Prepare and present operational reports and performance results to clients and internal management.
- Be available to work flexible hours to meet operational business demands.
Requirements
- Bachelor's degree completed or in progress in Logistics, Business Administration, Engineering, or related fields.
- Prior experience in logistics or operations preferred.
- Familiarity with logistics management systems (TMS/ERP is a plus).
- Strong skills in data analysis and performance metrics.
- Good communication, organizational skills, and a sense of urgency.
Benefits
- Salary advance
- Health insurance
- Dental insurance
- Profit-sharing (PLR)
- Transportation allowance
- Wellhub
- Sest Senat
- Pluxee Cuida
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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