Onsite Commercial HVAC Service Manager

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About the role

  • Commercial HVAC Service Manager overseeing operations and profit responsibilities in New Jersey market. Leading technicians and maintaining customer relationships while ensuring service excellence.

Responsibilities

  • Customer engagement – ride-along with technicians to customer sites, expand relationship with sales support team, contact customers, facilitate and respond to issues or complaints
  • Direct connection to the Techs, WFP and tech acquirement, Union connection, onboarding
  • Maintain relationship with Union SME for tech quoting and drive the ops selling charge
  • 1:1’s and connect meetings – Pulse and culture
  • Training and development schedule, onsite training.
  • EHS team lead – lead safety trainings
  • Fleet, Image, Site visits, jobsite QA.
  • Opportunity development and oversite
  • Site visits
  • Work with the Service Coordinator on schedule
  • Productive and non-productive planning
  • PM Plan review for renewals and new contracts with the Contracts Spec
  • Daily time entry approval, weekly payroll approval and issue resolution
  • Warranty support and involvement, ROLE and Technical engagement
  • Every site visit must have a site inspection
  • First point-of-contact with technician for issues on job site / daily resolution
  • Assist with mid-month and monthly service financial forecasting

Requirements

  • High School Diploma/GED
  • Clean and valid driver’s license
  • 5+ years of Commercial Service experience
  • 5+ years of Commercial Service Management experience preferred
  • Bachelor's degree in Business Management, Engineering preferred
  • Strong technical acumen and experience
  • Strong HVAC product and systems knowledge
  • Customer relationship management
  • Knowledge of safe work methods and practices
  • Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications

Benefits

  • Health Care benefits: Medical, Dental, Vision; wellness incentives
  • Retirement benefits
  • Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
  • Tuition Assistance

Job title

Commercial HVAC Service Manager

Job type

Experience level

Mid levelSenior

Salary

$98,750 - $138,250 per year

Degree requirement

High School Diploma

Tech skills

Location requirements

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