Senior Account Manager handling integrated communication campaigns for international FMCG clients. Leading project management and maintaining client relationships in a hybrid work model.
About the role
- Service Account Manager overseeing service operations for data center clients. Responsible for maintaining customer satisfaction and ensuring profitable execution of service delivery.
Responsibilities
- Develop, refine, and update the service playbook for assigned customer program to support business improvement for areas of assigned programs including key stakeholders, invoicing and collection expectations, documentation standards.
- Coordinate and manage work to be performed for the customer.
- Coordinate creation of mission critical work orders and manage execution.
- Ensure profitable execution of all service delivery plans and owner direct installation work.
- Effectively manage cash flow, costs, billings, and receivables.
- Maintain profitability goals and positive cash flow within the portfolio.
- Effectively communicate financial status to the Client Manager Director.
- Ensure that the existing customer base is satisfied, and renewal rates are attained.
- Perform, implement, and monitor corrective actions to employee or customer complaints.
- Monitor Customer feedback and take appropriate action.
- Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required.
- Ensure department’s timely completion of required training.
Requirements
- High School Diploma or GED
- 4+ years of experience supporting high impact, cross-functional projects.
- Must be able to multitask – be able to work on multiple tasks/ projects at one time.
- Strong ability to problem solve.
- Bachelor's degree preferred.
- Excellent written and verbal communication skills.
- Strong business and accounting acumen.
- Able to build and foster a strong and proactive team environment.
- Able to coach and mentor other service employees.
- Must be well organized and excellent time management skills.
- Prior experience in HVAC and/or Building Automation preferred.
- Travel Requirement: Up to 25% at data center job sites nationwide.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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