Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- PA role focused on product analytics within a tech and business multidisciplinary team. Driving data quality and governance, and collaborating with stakeholders for enhanced solutions.
Responsibilities
- Act as a PA with a multidisciplinary team composed of technology and business professionals
- Understand our mission and how it translates into the best solutions for our partners and customers
- Understand our solutions and tools and translate them into clear language for the team and partners
- Ensure data quality across the data lifecycle through processes, solutions, and governance
- Scale our governance and architectural usage with a bank-wide perspective
- Monitor partners' maturity in using our tools and help to advance it
- Work with and build partnerships with stakeholders to improve daily operations and interactions
- Apply Discovery and Delivery frameworks and approaches for digital products
Requirements
- Competencies: Ownership mindset; Analytical ability; Collaboration; Results orientation; Constructive challenge; Ability to work under pressure; Motivation to learn new things; Organization; Proactivity; Logical reasoning; Resilience and flexibility; Critical thinking; Teamwork
- Language: English - Intermediate
- Technical skills: Agile project methodologies; Project management; Results management; Planning; Preparation of presentations; Data democratization and analysis; Experimentation
- Knowledge of the Amazon Cloud ecosystem within Itaú focusing on data consumption, governance, processing, and democratization
- Understanding of processes covering the entire data lifecycle: mapping, KPI definition, technical specification, tag implementation, validation, usage, and activation
- Knowledge of analytics tools (data collection and use): Google Analytics, Looker, Google Tag Manager, and Amazon QuickSight
- OKR and KPI management and experience with Scrum ceremonies
- Analytical thinking and data-driven decision making
- Additionally, the following would be a plus:
- Familiarity with backend technologies to be able to discuss technical questions with the engineering team as they relate to the business
- Knowledge of media tools and how they integrate with analytics (Adjust, Google Ads, Facebook Ads, TikTok Ads, etc.)
Benefits
- Itaú will use the information provided for recruitment purposes, including job databases hosted on third-party platforms.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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