Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
About the role
- Lead Customer Experience Specialist for Honeywell ensuring customer satisfaction through effective support and communication. Role based in Bucharest with hybrid work arrangement.
Responsibilities
- Timely gather all relevant info to accurately respond to all customer queries related to: product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value
- Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales)
- Act as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue
- Covers order scheduling according customer specific requirements as well as internal stock availability
- Supports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departments
- Highlights process deviations or exceptions, ensures best practice sharing and initiates process improvement opportunities where required
Requirements
- High School Diploma required
- Business fluent in written and spoken English, French and local language (Romanian)
- Customer Support and/or equivalent in supply chain / order management / OtC related experience
- High level of MS office skills (Excel, Word, Outlook, PowerPoint)
- Self-motivated with assertive communication skills, positive and result oriented attitude, well organized with good time management, result oriented
Benefits
- Competitive Salary regularly increased based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- Meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
- Christmas and Easter bonuses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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