Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.
About the role
- Lead Customer Experience Specialist for Honeywell ensuring customer satisfaction through effective support and communication. Role based in Bucharest with hybrid work arrangement.
Responsibilities
- Timely gather all relevant info to accurately respond to all customer queries related to: product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value
- Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales)
- Act as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue
- Covers order scheduling according customer specific requirements as well as internal stock availability
- Supports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departments
- Highlights process deviations or exceptions, ensures best practice sharing and initiates process improvement opportunities where required
Requirements
- High School Diploma required
- Business fluent in written and spoken English, French and local language (Romanian)
- Customer Support and/or equivalent in supply chain / order management / OtC related experience
- High level of MS office skills (Excel, Word, Outlook, PowerPoint)
- Self-motivated with assertive communication skills, positive and result oriented attitude, well organized with good time management, result oriented
Benefits
- Competitive Salary regularly increased based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- Meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
- Christmas and Easter bonuses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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