Communications Clerk managing customer inquiries at St. Boniface Hospital. Responsible for telephone support and communication duties within the hospital.
Responsibilities
Performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.
Requirements
Six (6) months related experience; or, Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.
Grade 12, or recognized equivalent.
Fluently bilingual in both English and French.
Ability to work in a Windows operating environment.
Keyboarding skills. Keyboarding speed: 35 wpm.
Ability to read, write, speak and understand English.
Ability to interact well with others.
Ability to retain information which is of a confidential nature.
Ability to multi-task in a fast-paced environment.
Good interpersonal communication skills.
Good telephone manner.
Ability to adapt readily to stressful situations.
Ability to work independently with minimal supervision.
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