Preventative Maintenance Technician responsible for minor repairs and maintenance in 7 - Eleven stores. Ensuring equipment functions well and supporting overall store operations.
About the role
- IT Monitoring & Event Management Engineer managing IT infrastructure event processes for an EU Commission project. Collaborating on digital customs modernization and ensuring timely response across systems.
Responsibilities
- Manage and operate the Event Management process across IT infrastructure components, ensuring timely detection, logging, and response to system-generated events.
- Collaborate with monitoring teams to configure and optimize event detection tools and thresholds.
- Classify and prioritize events based on impact and urgency, triggering appropriate workflows (e.g., incident, problem, or change management).
- Ensure integration of event data with service management platforms (e.g., ServiceNow, HP SMT).
- Analyze event trends to identify potential service degradations or failures before they occur.
- Maintain documentation and continuously improve event management procedures in alignment with ITIL standards.
- Provide regular reporting on event volumes, types, and resolution metrics to support operational transparency and decision-making.
- Work closely with infrastructure, application, and support teams to ensure event-driven actions are timely and effective.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Cybersecurity, or related field.
- Minimum 5–10 years in a similar role.
- Solid experience in IT Infrastructure Operations, preferably in enterprise environments.
- Strong understanding of the ITIL framework, especially Event Management, Incident Management, and Monitoring & Reporting.
- Hands-on experience with monitoring and event management tools (e.g., Splunk, Dynatrace, SolarWinds, Zabbix).
- Ability to interpret technical data and correlate events across systems to identify root causes and service impacts.
- Excellent communication and coordination skills, with a proactive and analytical mindset.
- ITIL Foundation certification (required); Intermediate or Expert level certifications are a plus.
- Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid infrastructure environments is advantageous.
- Excellent command of both spoken and written English.
Benefits
- New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
- Pick your working style: choose from Remote, Hybrid or Office work opportunities
- Early bird or night owl? Our projects have different working hours to suit your needs
- Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
- We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
- A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
- Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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