Customer Service Representative liaising between customers and cross - functional teams for timely processing of RFQs. Building long - lasting customer relationships for an aircraft parts distributor.
About the role
- Supervisor Customer Service overseeing tender management and empowering customer service teams. Requires 5 years experience with language fluency in English, Dutch, and French.
Responsibilities
- Lead and develop customer service teams
- Oversee office operations for customer service and tender management
- Support employee development and continuous process improvement
- Handle escalated customer issues and tender-related cases
- Monitor team performance and ensure compliance with internal processes
- Identify business improvement opportunities
- Coordinate office services and maintain a positive working environment
Requirements
- 5 years of relevant professional experience
- Preferably experience as Senior Customer Service Agent or Senior Tender Agent
- Exposure to complex customer interactions and tender-related processes
- Commercial or legal educational background
- Fluency in English, Dutch, and French
- Excellent communication and active listening skills
- Responsible, trustworthy, and reliable mindset
- Passion for providing outstanding customer service and operational support
- Strong organizational and planning skills
- Agile mindset with flexibility to adapt
Benefits
- Market related salary and a bonus plan
- A range of training opportunities
- Employee Assistance Program
- Hybrid working option
- International working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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