Part - Time Human Resources Assistant working approximately 25 - 35 hours per week at an award - winning multidisciplinary consulting firm. Providing administrative support for HR functions and maintaining personnel records.
II
Onsite HR Administration Team Lead
Posted 18 hours ago
About the role
- HR Administration Team Lead managing HR services at ICRC, ensuring quality operations within shared services.
Responsibilities
- Develops operating procedures to enable the implementation of new services within the Global Shared Services (GSS).
- Leads the timely delivery of quality services by the team.
- Maintains and improves operations by monitoring system performance, identifies and resolves problems, prepares and completes action plans, completes system audits and analyses, and manages system and process improvements and quality.
- Ensures that the services provided meet defined key performance indicators.
- Resolves escalated customer issue.
- Ensures that unsolved or complex issues are referred to the Service Delivery Manager.
- Contributes to creating a shared knowledge base within the GSS team.
- Trains new GSS team members.
- Is responsible, with the Service Delivery Manager, for taking measures to implement audit recommendations.
- Writes and/or updates local procedures or manuals.
Requirements
- University/bachelor’s degree or equivalent certification.
- Proficient computer skills, including in-depth knowledge of Microsoft Office suite (Outlook/Word/Excel/PowerPoint) and SharePoint.
- Good command of spoken and written English.
- Typically, six to nine years’ overall professional experience.
- At least three years’ providing services in an international organization or company, ideally in a shared service environment.
- Experience in change management a strong asset.
- Knowledge in establishing goals, key performance indicators and SLAs.
- Confirmed experience in managing small teams.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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