Digital Health Project Manager at ICRC improving healthcare access and quality through digital solutions. Leading product development and collaborating with health and IT teams for impactful initiatives.
Responsibilities
With the role of product owner within the Scaled Agile Framework, work towards incremental product development to attain the product vision
Works with a Scrum Master to manage the product backlog and biweekly sprint cycles using an agile approach
Arbitrates between field requests for new features and product improvements within a resource-constrained ecosystem
Collaborates closely with functional support teams, product developers, the data protection office, and health métiers to deliver on the product roadmap
Manages ad hoc incidents and stakeholder requests (e.g., management, métiers, cybersecurity) and prioritizes them accordingly
Stays abreast of the latest digital health trends and innovations, applying design thinking and user-centered design to create intuitive mobile solutions
Ensures all activities and documentation comply with legal, ethical, and medical standards
Drives coherence across existing digital health solutions at ICRC in close collaboration with team members and by leveraging open-source communities
Ensures standards and guidance are defined and followed for a consistent approach to mobile solution service delivery, deployment, and management
Actively participates in open-source communities
Addresses sustainability challenges using a product lifecycle approach
Provides technical support for handover to partners when needed, ensuring the long-term success and impact of digital health interventions
Demonstrates the value of digital health solutions and promotes them with colleagues across the Movement
Builds contextual understanding and trust with field colleagues
Provides training, user feedback sessions, and technical advice to field colleagues
Maintains the implementation guidance documentation
Drives change management using best practices (including monitoring adoption, engagement, and feedback) to maximize impact at scale
Communicates complex topics effectively to both expert and non-expert audiences, using engaging presentations and storytelling to drive understanding and engagement
Designs and implements communication and promotion plans to support broad adoption and awareness of workstreams
Communicates openly and collaborates closely with digital health and wider IT teams to advocate for required resources to achieve the product vision
Requirements
Holds a Master’s degree in a relevant field (e.g., medicine, public health, computer science, or health informatics)
Brings 5–9 years of professional experience implementing and managing digital health solutions in humanitarian or development contexts
Demonstrates familiarity with mobile user experience, open-source solutions, and their integration into digital health systems
Possesses expertise in digital health open-source solutions (Digital Public Goods); knowledge of DHIS2, OpenMRS, Odoo, CommCare, and/or CHT is an asset
Shows a strong track record in promoting digital-first healthcare, optimizing user-facing solutions, and enabling sustainable handover to local partners
Has prior field or HQ experience with ICRC, which is considered an asset.
Fluent in written and spoken English; French is a strong asset, and Spanish, Arabic, and/or Russian are additional advantages.
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