Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Lead Revenue Cycle Analyst responsible for managing workflow and operations of a team in patient financial services. Overseeing analysis, training, and revenue improvement efforts.
Responsibilities
- Establish, delegate, and monitor the workflow for a team of analysts/revenue auditors.
- Provide ongoing training, guidance, and work direction to other analysts/revenue auditors.
- Research and resolve complex inquiries. Troubleshoots and implements resolutions.
- Develop complex documents, recommend improvements to existing procedures, and provides both high-level and detailed reports.
- Coordinate with other departments and management.
- Work on improving the efficiency of patient net revenue realization and minimizing revenue loss in the Heart Institute.
- EHR management with charging mechanisms and triggers, and denials management.
- Coding inquiries and documentation supervision.
- Audit trends analysis & report.
Requirements
- High School Diploma or GED required. Bachelor's degree in finance, economics, business or a related field preferred.
- A minimum of 5 years of proven experience as an analyst (data, financial, business, or related) required.
- Experience with professional billing, hospital billing or coding preferred.
Benefits
- Extraordinary benefits' package
- Competitive compensation
- Health and dental insurance
- Vacation
- 403(b)
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