About the role

Product Manager responsible for overseeing the success of Tree, Search, Mobile, and Services at FamilySearch. Engaging with customers and driving product vision and roadmap.

Responsibilities

Manager 4 (TPM4) is a professional, master position responsible for the overall success of the products for which the individual has responsibility.
This role involves a deep understanding of end-user customer needs, the customer journey, producing and prioritizing requirements, and working with others to deliver products which customers love.
The TPM4’s accountability extends beyond technology and includes anything that affects the customer experience relating to product scope.
The TPM4 develops and maintains a long-term product vision and roadmap to guide the organization’s future.
As product advocate, the TPM4 also oversees customer awareness and enablement programs to ensure that stakeholders and end-users are aware of product capabilities, availability, and can successfully deploy and manage products and receive adequate product support.
As the individual responsible for product success, the TPM4 ensures that funds invested yield the maximum customer benefit and organization return.
Ongoing product and customer measurement provides feedback that enables the TPM4 to gauge success and focus on areas of needed improvement
This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.

Bachelor’s degree in related field or equivalent professional experience
Nine years of relevant professional experience including eight years industry track record of successful product development or product management
Communication – Strong verbal and written communicator who conveys ideas clearly to all levels of the organization
Collaboration – Strong collaborator who listens respectfully, understands empathetically, and brings unity
Creativity – Ability to look beyond the conventional to solve customer needs and business problems
Organization – Highly organized and driven by repeatable system and set of work practices
Leadership/ Influencer – Proven ability to build and lead high-functioning cross-functional teams
Customer Understanding – Experience handling complex customer needs in technical environments
Product Lifecycle/Planning – Extensive experience in Agile and Scrum environments including methods, tools, systems and application.
To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
Preferred:
Thorough knowledge of and experience with network infrastructure product (e.g., DDI, OSI Layer 1, VXLAN, EVGP, MPLS)
Master’s of Business Administration or Master’s Degree in Information Technology

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work.
Equal opportunity employer
Reasonable accommodations for qualified individuals with known disabilities