Retail Sales Consultant assisting customers with Comcast products while achieving sales goals and providing customer support. Requires a customer - first approach and flexibility in hours worked.
BM
Hybrid Ancillary Sales Consultant
Posted 2 hours ago
About the role
- Ancillary Sales Consultant providing service to broker partners and ancillary customers. Building relationships within the ancillary team and managing service cases through Salesforce.
Responsibilities
- Provide an outstanding level of service to ancillary sales staff, BCBSMA sales and account management staff, customers, brokers, and consultants
- Develop solutions to complex business issues affecting BCBSMA ancillary customers
- Manage client folders with client correspondences
- Conduct Administration meetings with new accounts
- Responsible for managing service cases through Salesforce
- Represent our ancillary partner(s) when discussing enrollment, billing, underwriting guidelines, policy provisions, etc.
- Maintain detailed knowledge of product portfolios of endorsed ancillary partners and specific requirements for sale, implementation, and service of ancillary benefit programs
- Prepare presentations to educate benefit representatives at accounts about their ancillary plan(s)
- Develop and present communications materials to be used for varied group sizes at account sites
- Coordinate and participate in open enrollment activities
- Act as liaison between accounts, Sales, brokers, consultants and our ancillary partner(s)
- Manage multiple projects simultaneously
- Initiate meetings and dialogue with ancillary partner(s) to ensure accurate customer service
- Attend product and professional trainings recommended by direct leader
- Review monthly delinquency report from ancillary partner’s and reach out to brokers and clients who are more than 30 days delinquent to get them paid to date and avoid cancellation
Requirements
- College degree, or equivalent work experience in an ancillary products sales or service position
- Driver’s license and car required
- Broker’s License in Life/Accident and Health are required and must be obtained within 12 months of hire
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Suite of well-being benefits
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