IT Supporter managing 1st Level support inquiries and assisting customers in a hybrid role. Contributing to proactive issue reporting and support ticket management with team collaboration.
About the role
- IT Intern supporting Aukera's global IT operations with Microsoft 365 administration and user management. Building skills in IT administration and troubleshooting within a dynamic international environment.
Responsibilities
- Assist with administrative activities across Aukera’s Microsoft-focused environments, including user account management, device and endpoint administration, and software update support
- Support ongoing software licensing activities
- Help manage Aukera team members' IT hardware needs, assisting with acquisition, tracking and issue resolution for devices across Aukera offices
- Support identification of suppliers and products within budget and system requirements
- Assist in analyzing and configuring acquired software tools into Aukera's environment.
- Support onboarding of new employees, ensuring their IT setup and equipment are prepared for their start
- Help implement security measures to safeguard company data and systems
- Assist team members with troubleshooting IT-related issues
- Contribute to developing and documenting standard operating procedures for Aukera's day-to-day IT processes
- Assist with management of IT hardware stock
- Help prioritize tasks and support relationships with Aukera's helpdesk vendor
Requirements
- Studying or recent graduate in IT-related field, or equivalent relevant coursework/skills
- Familiarity with Microsoft technologies such as Microsoft 365, Microsoft Entra ID, Intune, SharePoint, and Teams, gained through internships, studies or personal projects
- Basic experience with issue resolution for Microsoft/software packages or hardware (e.g., via internships, school projects, or personal use)
- Exposure to software rollout in cloud environments
- Basic knowledge of Salesforce configuration
- Interest in API enablement/admin (e.g., NetSuite)
- Strong verbal and written skills in English and Romanian are required. Proficiency in an additional language from our offices (i.e. German, Italian) will be an advantage
Benefits
- Health Insurance
- Life Assurance
- Meal tickets
- Access to Bookster
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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