IT Manager overseeing technology operations and strategy for SourceHub, ensuring alignment with global IT policies. Leading local teams and managing SAP environment for robust IT infrastructure.
About the role
- IT Supporter managing 1st Level support inquiries and assisting customers in a hybrid role. Contributing to proactive issue reporting and support ticket management with team collaboration.
Responsibilities
- Do you want to take excellent support to a new level with us?
- You remain friendly and helpful even if a customer insists on sending a fax?
- You switch easily between requests, emails, calls and alerts while keeping an overview?
- Join us full-time as an IT Support Specialist (m/f/d) as a central member of our support team and take responsibility for assisting our customers.
- With your broad technical knowledge you will handle 1st Level support inquiries and tickets.
- Support users at their organizations and ensure qualified escalation to 2nd & 3rd Level support.
- Enable proactive error reporting and resolution by monitoring systems.
Requirements
- You have a completed degree with an IT focus or equivalent vocational training
- You have extensive knowledge of Microsoft server and client environments and Microsoft 365
- Careful, structured working style and strong service orientation
- You have already gained 1–2 years of experience in support, possibly at an IT service provider
- You are a team player and enjoy working in a collegial environment
- German (at least B2) and English (at least B2)
Benefits
- Permanent employment contract
- 30 days of vacation + "Bohnen Holidays" (Christmas Eve and New Year’s Eve off)
- Professional development opportunities for current and future roles through internal and vendor-certified trainings
- Company pension plan and capital-forming benefits (subsidy up to 20%)
- State-of-the-art technical equipment
- Access to modern test and demo components
- Flexible working hours and very generous mobile/remote work arrangements
- Option to lease a company bike (JobRad)
- Corporate Benefits platform
- Shared lunch breaks: bring your own meal, order with colleagues, or use our Hofmann's Menülounge offer
- Regular events such as summer party, Christmas party, team barbecues, etc. — new ideas always welcome!
- In summer we serve regional organic ice cream; everyone contributes a small donation to a social organization from Wuppertal
- Thanks to our coffee and top-class machine you’ll quickly become a freestyle barista
- Collegial interaction and a relaxed atmosphere combined with a professional work attitude
- Very modern office setup including ergonomic workstations. And, from approximately 2026: we will move into what will likely be the best office in Wuppertal
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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