Client Services Officer coordinating client assessments for Bureau Veritas. Building relationships and ensuring compliance in health and human service standards across various projects.
About the role
- Client Contact Executive managing client enquiries through multiple channels in a hybrid role. Supporting client service initiatives and handling enquiries professionally.
Responsibilities
- Acting as the first point of contact for enquiries via phone, email, website enquiries, quotation tools, and live chat
- Directing enquiries to the appropriate teams or departments
- Providing fee estimates for agreed work types and supporting potential clients with their enquiries
- Logging and managing enquiries within the CRM system, ensuring information is accurate and up to date
- Creating and tracking leads and opportunities to support the firm’s potential work pipeline
- Following up with potential clients and supporting them through the initial enquiry process
- Liaising with legal teams to track the progress and outcome of enquiries passed to them
- Managing non-matter enquiries, such as document or file requests
- Handling initial client dissatisfaction or complaints, resolving where possible or escalating when needed
- Supporting client service initiatives and improvements within the team
- Assisting with training new colleagues on enquiry processes
- Identifying opportunities to improve processes and service delivery
- Supporting with administrative tasks when required
Requirements
- A customer-focused mindset with a passion for delivering excellent service
- Strong communication skills, both written and verbal
- The ability to stay organised and manage multiple enquiries
- Confidence speaking with clients and colleagues across the business
- Experience using CRM systems and Microsoft Office, or the ability to learn quickly
- Strong attention to detail when managing information and data
- A proactive approach to problem solving and improving processes
- A professional and calm approach when handling challenging conversations
- Previous experience in customer service, administration, or client-facing roles
Benefits
- We embrace agile working and offer a blended approach to where and how we work.
- We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
- We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.
- Want to find more about our amazing benefits?
- Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
- Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
- Equal opportunities
- Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
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