Lead Client Service Representative at NFP managing the CSR Team and complex client accounts. Providing effective customer support and collaborating with Account Managers in a hybrid setting.
About the role
- Client Services Officer providing administrative support for custom and open programs at UQBS Executive Education. Ensuring smooth operational delivery of high-impact executive learning experiences.
Responsibilities
- Coordinate end-to-end administration of open and custom programs, including enrolments, system updates, timetabling support, and maintaining accurate course records.
- Manage operational delivery requirements such as room bookings, materials, orientation sessions, and intensive program logistics (including catering, accommodation, and venue coordination).
- Provide responsive client support by managing enquiries, liaising with external service providers, sourcing quotes, and escalating matters where required.
- Maintain financial and reporting processes, including record keeping, approvals, run sheets, debrief documentation, management reporting, event support, and other administrative tasks as required.
- Occasional evening or weekend work may be required to support program and event delivery.
Requirements
- Demonstrated experience delivering high-level customer service in a fast-paced, client-focused environment.
- Proven experience in event planning and delivery, including support for online engagement activities and webinars.
- Excellent written, verbal and interpersonal communication skills, with the ability to build strong relationships with participants, stakeholders, clients and suppliers.
- Strong organisational skills with the ability to prioritise competing demands, work independently, and consistently meet deadlines.
- High-level proficiency in Microsoft Office and database systems, with confidence learning new software applications.
- Strong attention to detail and ability to maintain accurate records and documentation.
- Problem-solving skills with the ability to respond effectively in dynamic or challenging situations.
- A proactive, collaborative approach with a commitment to continuous improvement and service excellence.
- Desirable: Experience using EventsAir or similar event management system experience.
- Tertiary qualifications in business administration, event management or related discipline, and/or relevant demonstrable experience providing effective and efficient administrative support within a multi-functional team environment.
Benefits
- Up to 26 weeks paid parental leave/paid primary care leave
- 17% superannuation contributions + 17.5% annual leave loading
- Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- Career development opportunities – access to exclusive internal-only vacancies and our Study for Staff program
- On campus childcare options
- Affordable parking (from just $6.40 a day)
- Salary packaging options
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Client Services Support Coordinator providing administrative support at a healthcare staffing company. Responsible for candidate management and client communications while working remotely with some onsite days.
PWM Client Service Associate providing support to Wealth Management clients through daily calls, transactions, and compliance problem resolution. Proactively identify issues while fostering client satisfaction and relationship expansion.
Client Services Case Manager responsible for case management and treatment adherence for patients living with HIV/AIDS. Coordinating medical and social services at Harbor Health Centers with a comprehensive benefits package.
Client Services Manager leading Tier 1/Tier 2 support teams for NetVendor. Responsible for customer service delivery, team performance, and process improvement.
Manager supporting the development and execution of strategic initiatives for client services at Bank of America. Engaging with stakeholders to improve operations and processes for optimal client experiences.
Client Services Administrator at Attivo fostering relationships with clients and handling inquiries. Supporting Financial Planners and ensuring exceptional customer service while adhering to compliance regulations.
Client Services Administrator at Attivo, fostering client relationships and providing administrative support in hybrid work setup. Required to be in office at least 3 days a week, remote for remaining days.
Service and support representative for Private Wealth Management at U.S. Bank. Handling client calls, transactions, and problem resolution while ensuring client satisfaction.
Liaison for commercial banking clients providing technical and operational support for Treasury Services at Prosperity Bank. Resolving client issues and facilitating account openings while managing multiple tasks.