Client Services Representative managing accounts for Sedgwick, a global risk and claims administration leader. Focusing on customer satisfaction and program management with primary client contact responsibilities.
About the role
- Client Services Support Coordinator providing administrative support at a healthcare staffing company. Responsible for candidate management and client communications while working remotely with some onsite days.
Responsibilities
- Assist with posting jobs, updating records, and maintaining accurate candidate and client information in internal systems.
- Help screen incoming applications for completeness and route candidates to the appropriate team member.
- Assist with coordinating interviews by scheduling calls, confirming availability, and preparing basic details for the Client Solutions team.
- Support candidate communication by sending templated messages, gathering required documents, and assisting with follow-up.
- Help collect client requirements, job details, and supporting information for candidate submissions.
- Maintain organized files, documents, and tracking logs for candidate pipelines, submissions, and client activity.
- Assist with reference requests, credential collection, and other verification tasks as assigned.
- Support preparation of simple reports, lists, and trackers for the team.
- Monitor shared inboxes and route inquiries to the appropriate team member.
- Assist with special projects, data entry, and administrative tasks as needed.
- Participate in cross-training initiatives and support other team functions as needed.
Requirements
- Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job’s impact to the organization.
- Work with electronic hardware and software applications specific to the role.
- Work independently, see business needs and proactively accomplish them for the betterment of their team and the organization.
- Obtain facts and data pertaining to an issue or question.
- Make quality decisions and meet timeliness of those decisions.
- Analyze work, set goals, develop plans of action, utilize time.
Benefits
- HMO (medical and dental) & Life Insurance coverage.
- Paid vacation and sick leave credits.
- Additional Covid-19 vaccine and birthday leave credits.
- Extra allowances will be given for WFH set-up such as internet subsidy and transportation allowance for WFO set-up.
- Medicine & Optical reimbursements.
- Career development and advancement opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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