Client Service Manager at gocomo managing B2B accounts in digital marketing. Focused on relationship building and strategic growth within the agency.
About the role
- Client Services Officer coordinating client assessments for Bureau Veritas. Building relationships and ensuring compliance in health and human service standards across various projects.
Responsibilities
- Preparing proposals for your clients and prospective clients
- Scheduling audits to meet prescribed timeframes
- Preparing audit documents for use by auditors and your clients
- Responding by phone and email promptly and clearly to your clients’ and regulator queries
- Fostering positive relationships with, and providing support to, our auditors
- Developing and applying skills as a content expert for a range of quality standards
- Contributing to continuous improvement activities and other projects
Requirements
- The ability to work effectively and independently, as part of a strong team
- The ability and willingness to contribute to positive growth of programs and client acquisition
- Experience in fast-paced administrative or coordination roles or experience working for a Certification Body
- Competency in Microsoft Office Suite (including Word, Excel, and videoconferencing such as Teams)
- Experience using CRM and administration software and programs
- Solutions-focused with a problem-solving approach to challenges
- Ability to follow set processes and to identify and learn from errors
- Strong time management skills and ability to balance priorities to meet defined timeframes
- A professional but engaging communication style that is clear, succinct, supportive, and confident
- A tertiary qualification (e.g., health, business, social sciences)
- Auditor qualifications or quality management experience
Benefits
- Fantastic Training and Development opportunities
- Discounted Health & Wellbeing Platform
- Free access to our Employee Assistance Program supported by Lifework’s
- Discounted Health Insurance with Bupa
- Access to Cliqit, an employee retail discounts portal
- Superannuation
- Salary Sacrifice
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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