Client Care Specialist delivering professional customer service for North America's leading pet aftercare provider. Interacting with clients and ensuring their service requests are met.
About the role
- Client Service Manager at gocomo managing B2B accounts in digital marketing. Focused on relationship building and strategic growth within the agency.
Responsibilities
- Holistic management and strategic development of our accounts
- Build, maintain and expand relationships with relevant stakeholders at decision‑maker level – business units, procurement and management
- Lead and facilitate kick-offs, QBRs and regular client meetings
- Identify growth, cross‑selling and innovation opportunities within existing accounts
- Early identification of project challenges and close collaboration with operations and internal teams
- Develop and implement tailored expansion and customer‑success strategies
Requirements
- Several years of proven experience in B2B account management, ideally in a digital marketing or agency environment
- Confident, persuasive presence at decision‑maker level with strong presentation and consultative skills
- Strategic and entrepreneurial thinking with a keen sense for profitability, customer retention and growth potential
- Solid understanding of social media, platform mechanics and performance‑based KPIs
- Excellent communication skills, high social competence and a strong team‑ and service‑orientation
- Structured, self‑directed working style with a solution‑oriented mindset
- Very good German skills (at least C1) and good spoken and written English
- Active network of marketing decision‑makers in relevant industries
- Experience with HubSpot or comparable CRM systems
Benefits
- Attractive salary & flexible working – hybrid work setup, workation options and flexible hours to help you balance job and life
- Top equipment for you – we provide state‑of‑the‑art technology so you can work efficiently
- Open company culture & development opportunities – we practice a transparent feedback culture and offer space for personal and professional growth
- Legendary team events & offsites – from after‑work meetups and team retreats to large offsites, we celebrate our successes and strengthen team spirit
- Non‑cash allowance & fitness benefit – €50 monthly allowance for flexible use, including a fully covered Urban Sports Club (M plan) membership
- Company pension scheme (bAV) – we support you in planning for your future early on
- Dog‑friendly office in the heart of Berlin – your four‑legged friend is welcome and will enjoy new office buddies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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