Hybrid ServiceNow Testing Manager

at Sumitomo Mitsui Banking Corporation – SMBC Group

• Job title: ServiceNow Testing Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Java, JavaScript, Python, SDLC, ServiceNow, SQL
• Location requirements: Hybrid, Charlotte, United States

About the role

• Data Governance Tools Testing Manager overseeing User Acceptance Testing for Collibra and ServiceNow data governance tools. Collaborating with stakeholders and ensuring compliance with governance standards in UAT processes.

Responsibilities

• Responsible for planning, coordinating, and executing User Acceptance Testing (UAT) for enterprise data governance tool platforms including Collibra Data Quality, Collibra Data Intelligence Platform, Power BI and ServiceNow.
• Ensure that solutions meet business requirements, comply with data governance standards, and deliver a seamless user experience before production deployment.
• Collaborate with data governance, business, and technology stakeholders to understand testing requirements and ensure alignment with business goals.
• Collaborate with business stakeholders, QA teams, and product owners to validate requirements.
• Develop comprehensive Test strategy, test plans, and acceptance criteria aligned with business objectives for Data Governance tool platforms.
• Create detailed test cases, test scenarios and automated test cases for Data Governance tools ecosystem.
• Develop and maintain automated tests where feasible (UI, API, batch processes) for all Data Governance tool eco system.
• Act as primary liaison between business users and technical teams during testing.
• Manage test environments, data setup, and testing tools used for Data Governance tool platforms.
• Execute Tests for different cycles, log defects, and track resolution.
• Facilitate Office Hours, workshops and UAT sign-off and provide clear reporting on test progress and outcomes.
• Identify and escalate risks impacting Testing timelines or quality.
• Maintain detailed documentation for traceability, audit and compliance purposes.
• Ensure coverage for data governance, data quality rules, workflows, and integrations.
• Ensure adherence to regulatory, enterprise data governance. and SDLC standards.

Requirements

• 10+ years in UAT or QA roles, with at least 5 years in a lead capacity.
• Hands-on UAT experience with good understanding of different test methodologies in data management domain.
• Demonstrate an understanding of data governance concepts, data quality frameworks, and metadata management.
• Proficiency with test management and defect tracking tools (e.g. JIRA, XRAY, Zephyr)
• Comfortable working with SQL and BI tools to validate data where needed.
• Test automation skills in Python, Java, or JavaScript
• Experience with API testing (REST), using tools such as Postman, SoapUI or similar
• Solid knowledge of software testing methodologies: functional, integration, regression, UAT, and negative testing.
• Experience working in Agile/Scrum environments and using tools like JIRA, Confluence or similar
• Excellent communication and stakeholder management.
• Strong analytical and problem-solving skills.; ability to work with complex data and metadata models.
• Ability to manage multiple priorities in a fast-paced environment.
• Establish unified testing framework aligned to the Data Governance Testing Manager’s strategy.
• Support global Data Management Department on testing maturity and best practices.

Benefits

• Hybrid workforce model
• Reasonable accommodations during candidacy for applicants with disabilities