Strategic Business Manager driving growth opportunities for BD Interventional in UK healthcare. Collaborating with cross - functional teams to promote innovative medical solutions.
About the role
- Major Incident Manager overseeing and monitoring workplace technologies for Capgemini. Providing technical support and driving continual service improvement initiatives.
Responsibilities
- Oversee and monitor workplace technologies
- Provide technical support and incident resolution
- Drive service improvement initiatives
- Actively participate in infrastructure projects and migrations
- Assess infrastructure components and maintain documentation
- Guide and mentor team members
- Contribute to automation and scripting efforts
Requirements
- At least 4–6 years of experience in workplace technology management, technical support, or related infrastructure roles
- Experience in end-user device management
- Familiarity with virtual desktops
- Knowledge of collaboration and productivity tools (e.g., Microsoft 365)
- Ability to provide 3rd level support
- Skills in investigating, diagnosing, and resolving complex technical incidents
- Experience in driving continual service improvement initiatives
- Capacity to execute complex changes and recommend best practices
- Participation in infrastructure upgrades and migrations
- Contribution to high-level design documents
- Experience in assessing infrastructure components and maintaining low-level design documents
- Skills in coaching and mentoring team members
- Ability to contribute to scripting and automation efforts for service management
Benefits
- Collaborative community support
- Opportunities to shape your career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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