Plant Operations Trainee developing knowledge of plant operations and safety standards at Airgas locations. Completing a comprehensive training program in Nashville, TN and Evansville, IN.
About the role
- Associate, Process Manager at Capital One responsible for enhancing processes for customer satisfaction. Engage teams and drive adherence to standards while managing transactions and communications with clients.
Responsibilities
- Assist with transaction clearing related to various requests including additional information documentation or verification requirements
- Conduct customer outreach on fraudulent accounts and/or suspicious items, obtaining purpose and explanation of transactions
- Perform outreach and authentication to external customers utilizing verification procedures to resolve issues and clear pending financial items
- Perform activities related to program case management
- Primary focus to assist with new account documentation collection, along with supporting peers with additional requests
- Engage internal associates, partners and LOBs to reach customer resolution
- Provide assistance and support for central fraud program case management
- Support communications and change management for related work assignments
- Drive forward our well managed agenda to promote adherence to LOB standards, policies and procedures
Requirements
- High School Diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of retail branch experience
- Bachelor’s Degree (Preferred)
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (Preferred)
- At least 1 year of experience with Google Suite (Preferred)
- At least 1 year of experience in Compliance or Risk Management (Preferred)
- At least 2 years of experience in Process Management (Preferred)
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Performance based incentive compensation
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