Senior Manager overseeing the Onboarding team to accelerate purchase volume and improve customer satisfaction for Capital One’s Business Cards & Payments. Leading strategy and development while mentoring team members.
Responsibilities
Work closely with the Head of Centralized Sales to build and govern the onboarding strategy for accelerating purchase volume and product adoption across all business clients
Partner with Field Strategy and Tech to design and build robust monitoring and reporting capabilities for the Onboarding team
Translate high priority business goals into executable management directives, setting Key Performance Indicators (KPIs)
Drive process standardization by refining and governing the workflow management process
Lead, mentor, and coach the Onboarding Associates to elevating talent performance
Requirements
At least 7 years of experience in sales, account management, or business development in financial services or commercial payments
At least 4 years of direct experience managing, coaching, and leading a team of managers or acting in a formal 'leader of leaders' capacity
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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